--- url: "https://sivalogistics.com.mx/en/guides" title: "Delivery Guides for Businesses in Mexico City | SIVA Logistics" description: "Guides for businesses delivering in west Mexico City: costs, same-day delivery, routes, proof of delivery, insurance, artwork, fragile items and areas." language: "en" site: "SIVA Logistics" publisher: "SIVA Logistics — entregas de última milla en CDMX Poniente" contact_email: "lore@sivalogistics.com.mx" license: "Contenido (c) SIVA Logistics. Se permite citar con atribución y enlace." html_version: "https://sivalogistics.com.mx/en/guides" --- # Guides to delivering without letting customers down - 3.5 hours per block - 550 kg payload - 6 days, Mon–Sat - Book 1 day ahead [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)A real person replies, usually within minutes · no contract These SIVA Logistics guides answer the questions a business asks before sending its orders out in west Mexico City: how to choose between an app and a dedicated service, what delivery costs, how much to charge customers for shipping, how to organize deliveries if you sell on social media, how to plan a route, how to handle an “it never arrived” and how to deliver to towers, gated communities and homes. Practical guides to deliver better in west Mexico City. ## Where should I start? If you don't know yet how to handle deliveries, start with what last-mile delivery is and the comparison between apps and a dedicated service. If you already deliver and want to run the numbers, read what a van with driver costs and how much to charge for shipping. If you sell on Instagram or need to deliver today, go to the guides on running your deliveries. For fragile products, the holiday season, towers or gated communities, go to the guides by case and area. ### Deciding how to deliver - [Basics · 6 min**What is last-mile delivery?**What it means, why it's the hardest part of shipping and what options a small business has.](https://sivalogistics.com.mx/en/guides/what-is-last-mile-delivery) - [Comparison · 7 min**Delivery apps vs. a dedicated delivery service**When each one makes sense and what a failed delivery really costs you.](https://sivalogistics.com.mx/en/guides/delivery-apps-vs-dedicated-delivery-service) ### Running the numbers - [Costs · 6 min**How much does a van with driver cost per hour?**What a 3.5-hour block includes and how it compares to delivering yourself.](https://sivalogistics.com.mx/en/guides/van-and-driver-hire-cost-mexico-city) - [Online stores · 7 min**How much to charge for shipping in your online store**Three ways to charge for shipping, the real-cost formula and when to offer free shipping.](https://sivalogistics.com.mx/en/guides/how-much-to-charge-for-shipping-online-store) ### Running your deliveries - [Social selling · 7 min**How to ship orders if you sell on Instagram or WhatsApp**What details to ask for, upfront or cash on delivery, and a message template.](https://sivalogistics.com.mx/en/guides/how-to-ship-orders-if-you-sell-on-instagram-or-whatsapp) - [Same day · 6 min**Same-day delivery in west Mexico City**The order cutoff, afternoon route or dedicated block, and what delays a delivery.](https://sivalogistics.com.mx/en/guides/same-day-delivery-west-mexico-city) - [Routes · 6 min**How to plan a delivery route**How many deliveries fit in 3.5 hours, how to order stops and a list template.](https://sivalogistics.com.mx/en/guides/how-to-plan-a-delivery-route) - [Vehicles · 6 min**Motorbike, car or van: what should you ship in?**What each one carries well and what fits in a 3.0 m³ van.](https://sivalogistics.com.mx/en/guides/motorbike-car-or-van-for-deliveries) ### Getting the order there in one piece - [Fragile products · 7 min**How to deliver cakes and flowers without damage**Packaging, loading the van, order of stops and what to do if something gets damaged.](https://sivalogistics.com.mx/en/guides/how-to-deliver-cakes-and-flowers-without-damage) - [Peak season · 6 min**Holiday season deliveries: how to prepare**November to January calendar, when to book and how to organize gifts and hampers.](https://sivalogistics.com.mx/en/guides/holiday-season-deliveries-mexico-city) - [Artwork · 6 min**How to ship artwork and paintings**Packing, how the piece rides, sizes that fit and when to insure.](https://sivalogistics.com.mx/en/guides/how-to-ship-artwork-and-paintings-mexico-city) ### Avoiding complaints - [Proof · 6 min**Proof of delivery: when a customer says it never arrived**What proof should include, steps to resolve it and a message for your customer.](https://sivalogistics.com.mx/en/guides/proof-of-delivery-customer-says-order-never-arrived) - [Guarantees · 5 min**Damaged or late delivery?**Included guarantees, when to get goods insurance and what to ask.](https://sivalogistics.com.mx/en/guides/goods-insurance-and-delivery-guarantees) ### Area guides - [Santa Fe · 6 min**Deliveries to corporate towers in Santa Fe**The five details that keep a package from getting stuck at reception.](https://sivalogistics.com.mx/en/guides/deliveries-to-corporate-towers-santa-fe) - [Interlomas · 6 min**Deliveries to gated communities in Interlomas**Guard booth sign-in, resident authorization and what to do if nobody answers.](https://sivalogistics.com.mx/en/guides/deliveries-to-gated-communities-interlomas) - [Polanco & Lomas · 6 min**Delivering to homes and buildings in Polanco and Lomas**Doormen, household staff, which door to use and what details to ask for.](https://sivalogistics.com.mx/en/guides/deliveries-to-homes-and-buildings-polanco-lomas) ### More practical guides - [Practical guide**Parcel carrier, courier or dedicated delivery: which fits?**Compare shipping models for your volume, destinations and handling needs.](https://sivalogistics.com.mx/en/guides/parcel-courier-or-dedicated-delivery) - [Practical guide**Where is Interlomas, and how do deliveries work there?**Understand Huixquilucan, access routes and the details needed for deliveries.](https://sivalogistics.com.mx/en/guides/where-is-interlomas) - [Practical guide**Hire a driver or outsource your deliveries?**Compare hiring responsibilities with booking delivery blocks for your business.](https://sivalogistics.com.mx/en/guides/hire-a-driver-or-outsource-deliveries) - [Practical guide**Sending corporate holiday gifts in west Mexico City**Prepare recipient lists, office access and individual proof for seasonal gifts.](https://sivalogistics.com.mx/en/guides/sending-corporate-holiday-gifts-mexico-city) - [Practical guide**How to pack an order for local delivery**Protect the product, label the package and prepare it for pickup.](https://sivalogistics.com.mx/en/guides/how-to-pack-an-order-for-local-delivery) - [Practical guide**Deliveries for boutiques and clothing stores**Organize clothing orders, customer details and delivery records for your store.](https://sivalogistics.com.mx/en/guides/deliveries-for-boutiques-and-clothing-stores) ### Your case isn't in any guide? Tell us what you sell, which areas and how many deliveries you have. We'll tell you whether a block or the route fits better. [Ask on WhatsApp](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%20have%20a%20question%20about%20my%20deliveries%3A%20Area%3A%20%C2%B7%20Number%20of%20deliveries%3A%20%C2%B7%20Date%3A) [Use the quote form](https://sivalogistics.com.mx/en/quote) Monday to Saturday · 2 time slots ## Book your next delivery Book your next delivery with SIVA Logistics on WhatsApp: choose a 3.5-hour dedicated block, a single delivery or SIVA Personal, a driver and van by the hour. We work Monday to Saturday in Interlomas, Santa Fe, Lomas de Chapultepec and Polanco, and beyond those areas subject to availability. We send a quote that fits your deliveries, usually within minutes, before you book. [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)[Call: 55 1011 5292](tel:+525510115292) Our guarantee: if we arrive late at the start of your block, that time is free 1. Message us 2. We reserve your block 3. Get an update and photo Not for refrigerated cargo, hazardous materials or oversized items