--- url: "https://sivalogistics.com.mx/en/guides/deliveries-to-homes-and-buildings-polanco-lomas" title: "Delivering to Homes and Buildings in Polanco and Lomas" description: "How to deliver to doorman buildings in Polanco and homes in Lomas de Chapultepec: who receives, which door and what details to ask to avoid complaints." language: "en" site: "SIVA Logistics" publisher: "SIVA Logistics — entregas de última milla en CDMX Poniente" contact_email: "lore@sivalogistics.com.mx" license: "Contenido (c) SIVA Logistics. Se permite citar con atribución y enlace." html_version: "https://sivalogistics.com.mx/en/guides/deliveries-to-homes-and-buildings-polanco-lomas" --- # Delivering to homes and buildings in Polanco and Lomas By the SIVA Logistics teamPublished: Oct 1, 2026Updated: Oct 30, 2026 - 3.5 hours per block - 550 kg payload - 6 days, Mon–Sat - Book 1 day ahead [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)A real person replies, usually within minutes · no contract Confirm who may receive an order before sending it to Polanco or Lomas de Chapultepec. Building receptions, doormen and household staff may handle the handover. Collect the correct entrance and a working phone number. Keep the delivery photo and receiver's name with the customer's order. In 30 seconds - Polanco: doorman buildings, little room to unload and boutique receiving hours. - Lomas: homes with several entrances; household staff or security receive. - Always ask who can receive and which door; the photo with a name closes the loop. ## How are Polanco and Lomas alike and different? Polanco and Lomas can be combined in one block, but access arrangements differ. Polanco deliveries often involve building or boutique reception desks. Lomas addresses may require a specific entrance and an authorized household receiver. Confirm those details beforehand rather than leaving the driver to find them at arrival. | Topic | Polanco | Lomas de Chapultepec | |---|---|---| | Destination type | Apartments, boutiques, restaurants, offices | Homes and some offices in Virreyes | | Who receives | Doorman, reception or the customer | Household staff, private security or the customer | | What takes time | Parking and unloading | Finding the right entrance | | Key detail | Whether the doorman can receive | Which door and who receives | ## How do you deliver to doorman buildings in Polanco? Ask whether the doorman is authorized to accept the order before dispatch. If the customer wants a direct handover, confirm their availability and contact number. Record the name of whoever receives the package and keep the delivery photo. Include reception instructions on the delivery list. - **Authorization:** confirm whether the doorman can receive for your customer. - **Apartment and tower:** exact number, not just the building name. - **Boutiques and restaurants:** respect their receiving hours. - **Hand delivery:** notify the customer 10 minutes ahead so they come down. ## How do you deliver to homes in Lomas? Confirm the entrance and authorized receiver before delivering to a home in Lomas. Ask whether to use the main or service door and include a working contact phone. Those details help avoid confusion at arrival. The delivery photo and receiver's name document where the order was handed over. - **Door:** main, service entrance or security booth. - **Who receives:** the name of someone on staff or security if the customer won't be in. - **If nobody answers:** we call the recipient's phone and message you before continuing the route. - **Gifts:** if the buyer doesn't live there, let them know when it's delivered, with the photo. **Tip:** in Lomas, rush hours on Reforma and Palmas are noticeable. If your delivery has a set time, request it in a dedicated block so the route is planned around it. ## Details to ask your customer for Collect the complete address, authorized receiver, correct entrance, contact phone and preferred handover arrangement. Include apartment numbers and any reception instructions in the same record. Check that the contact will answer on delivery day. This gives the driver a clear plan before reaching the building or home. 1. Full address with apartment, tower or house number. 2. Who can receive: the customer, doorman, reception, staff or security. 3. Door or reception for delivery. 4. A phone that will be answered that day. 5. Whether they want to receive in person (they need a heads-up). ## Which neighborhoods does each area include? SIVA Logistics covers Polanco I to V Sección, Los Morales, Granada and Ampliación Granada. Lomas coverage includes Lomas de Chapultepec, Virreyes, Lomas Altas and Real de las Lomas. It also includes Bosques de las Lomas and Lomas de Tecamachalco. Confirm the specific address before booking. | Polanco | Lomas | |---|---| | Polanco I to V Sección | Lomas de Chapultepec and Lomas Virreyes | | Los Morales | Lomas Altas and Real de las Lomas | | Granada and Ampliación Granada | Bosques de las Lomas and Lomas de Tecamachalco | More detail on the [Polanco deliveries](https://sivalogistics.com.mx/en/areas/polanco) and [Lomas de Chapultepec deliveries](https://sivalogistics.com.mx/en/areas/lomas) pages. ## Frequently asked questions Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch. **How far in advance should I book a delivery?** Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space. **Can I combine Polanco and Lomas in one block?** Yes. They're neighboring areas and one of the combinations that works best. Combining areas, 8 to 10 deliveries fit in a 3.5-hour block. **Do you leave the order with the doorman without telling me?** Only if your customer authorized it. We always record the recipient's name and send you the photo. **Does it cost more to deliver in Polanco or Lomas?** No. The dedicated block and route delivery cost the same in all four areas: Interlomas, Santa Fe, Lomas de Chapultepec and Polanco. ### Deliveries in Polanco or Lomas this week? Tell us the day and how many deliveries. We'll confirm availability and price on WhatsApp. [Message us on WhatsApp](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%20have%20deliveries%20in%20Polanco%20and%20Lomas%20this%20week.%20Area%3A%20%C2%B7%20Number%20of%20deliveries%3A%20%C2%B7%20Date%3A) [Use the form](https://sivalogistics.com.mx/en/quote) ### Keep reading [Deliveries to corporate towers in Santa Fe](https://sivalogistics.com.mx/en/guides/deliveries-to-corporate-towers-santa-fe) [Deliveries to gated communities in Interlomas](https://sivalogistics.com.mx/en/guides/deliveries-to-gated-communities-interlomas) ### Polanco + Lomas Neighboring areas in one 3.5-hour block, with a personalized quote on WhatsApp, with a photo of every delivery. [Book a block](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20to%20book%20a%20block%20in%20Polanco%20and%20Lomas.%20Area%3A%20%C2%B7%20Number%20of%20deliveries%3A%20%C2%B7%20Date%3A) Monday to Saturday · 2 time slots ## Book your next delivery Book your next delivery with SIVA Logistics on WhatsApp: choose a 3.5-hour dedicated block, a single delivery or SIVA Personal, a driver and van by the hour. We work Monday to Saturday in Interlomas, Santa Fe, Lomas de Chapultepec and Polanco, and beyond those areas subject to availability. We send a quote that fits your deliveries, usually within minutes, before you book. [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)[Call: 55 1011 5292](tel:+525510115292) Our guarantee: if we arrive late at the start of your block, that time is free 1. Message us 2. We reserve your block 3. Get an update and photo Not for refrigerated cargo, hazardous materials or oversized items ## Questions and answers (from this page's structured data) **How far in advance should I book a delivery?** Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space. **Can I combine Polanco and Lomas in one block?** Yes. They're neighboring areas and one of the combinations that works best. Combining areas, 8 to 10 deliveries fit in a 3.5-hour block. **Do you leave the order with the doorman without telling me?** Only if your customer authorized it. We always record the recipient's name and send you the photo. **Does it cost more to deliver in Polanco or Lomas?** No. The dedicated block and route delivery cost the same in all four areas: Interlomas, Santa Fe, Lomas de Chapultepec and Polanco.