--- url: "https://sivalogistics.com.mx/en/guides/how-to-pack-an-order-for-local-delivery" title: "How to Pack an Order for Local Delivery" description: "Pack clothing, boxes and fragile orders for delivery in Interlomas, Santa Fe, Lomas and Polanco. Check labels, van capacity and pickup preparation." language: "en" site: "SIVA Logistics" publisher: "SIVA Logistics — entregas de última milla en CDMX Poniente" contact_email: "lore@sivalogistics.com.mx" license: "Contenido (c) SIVA Logistics. Se permite citar con atribución y enlace." html_version: "https://sivalogistics.com.mx/en/guides/how-to-pack-an-order-for-local-delivery" --- Guide · Packing for local delivery # How to pack an order so it arrives safely By the SIVA Logistics teamPublished: Oct 30, 2026Updated: Oct 30, 2026 - 3.5 hours per block - 550 kg payload - 6 days, Mon–Sat - Book 1 day ahead [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)A real person replies, usually within minutes · no contract To help an order arrive safely, protect each material, stop items moving inside the package and label it with the recipient's full details. AMVO's 2026 Online Sales Study lists damaged orders at 45% among the main problems with online purchases. Check the protection, seal and delivery information before handing the package to the driver. Before sealing the box - Protect clothing; separate and support breakable items. - Include the recipient's name, phone, address and access instructions. - Enclosed van: 3.0 m³ and up to 550 kg. Confirm packed dimensions. ## Why does packaging matter for a local delivery? Even a local trip involves loading, braking and unloading, so products need protection and support. AMVO lists damaged orders at 45%, missed delivery times at 38% and incomplete orders at 33%. These are separate problems: sealing a box cannot fix a missing item or an address without the apartment number. The [2026 Online Sales Study by AMVO](https://www.amvo.org.mx/estudios/) covers 2025 data. These percentages describe reported shopping problems; they do not mean that 45% of SIVA Logistics deliveries arrive damaged. Match the contents against the order before sealing it. Check seams, lids, corners and loose components. A decorative gift bag should not be the only protection around a breakable item. Whether the destination is Interlomas or Polanco, presentation also needs to withstand handling. ## How do you pack clothing, boxed orders and fragile items? Put clothing inside a clean, closed protective layer, and use sturdy boxes for products that need support. Wrap fragile items individually, separate surfaces and fill empty space without squeezing the contents. Gently move the finished package: nothing should slide around or knock against another item inside the box. | Product | Protection | Final check | |---|---|---| | Clothing and textiles | Clean inner wrapping inside a sealed bag or box. | Fold garments, protect embellishments and cover exposed fabric. | | Boxed orders | Sturdy cardboard, an intact base and filled gaps. | Check the seal, contents and current delivery label. | | Glass and breakables | Individual wrapping, dividers and a rigid outer box. | Keep items apart; mark orientation and fragile contents. | Remove old shipping labels. Replace damp or weakened boxes. A “fragile” label tells the driver to take care; it cannot replace cushioning. Avoid forcing the lid shut against the product. For decorated food and arrangements, read [how to deliver cakes and flowers](https://sivalogistics.com.mx/en/guides/how-to-deliver-cakes-and-flowers-without-damage). For frames, glass and canvases, use the [artwork and paintings guide](https://sivalogistics.com.mx/en/guides/how-to-ship-artwork-and-paintings-mexico-city). SIVA Logistics does not transport refrigerated cargo. Products requiring continuous refrigeration need a different service. ## What information belongs on the recipient's label? The label should identify the recipient and the correct entrance. Include their name, phone, street, building and unit numbers, neighborhood and delivery area. Add the tower, reception desk or security gate where relevant. Send the same information through WhatsApp, since a label can become marked or face inward once loaded. - **Recipient:** the person receiving the package and a reachable phone number, even when someone else placed the order. - **Address:** written directions and a location pin; the pin cannot replace the unit number. - **Access:** gate authorization in Interlomas or reception instructions for a Santa Fe tower. - **Handling:** orientation and fragile markings that leave delivery information readable. Keep each package linked to its order. SIVA Logistics sends a WhatsApp departure notice, followed by a delivery photo and the receiver's name. Agree beforehand if only a named person may accept the package. ### Are your orders packed and ready? Send product details, packed dimensions and destinations. We will review capacity for your 3.5-hour block. [Get a delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20Please%20quote%20delivery%20for%20my%20packed%20orders.%20Area%3A%20%C2%B7%20Number%20of%20deliveries%3A%20%C2%B7%20Date%3A%20%C2%B7%20Product%2C%20dimensions%20and%20weight%3A)[Use the quote form](https://sivalogistics.com.mx/en/quote) ## What fits in the SIVA Logistics van? The enclosed van provides 3.0 m³ of cargo space and carries up to 550 kg. Its cargo area measures 2.0 m long, 1.30 m wide and 1.15 m high. Send the outside dimensions after packing: these limits do not guarantee that every combination of boxes will fit safely. Padding and corner protectors take up space. Tell us if an item must stay upright or cannot have anything placed on top. Weight alone is not a capacity check: light packages can still fill the available volume. A dedicated block lasts 3.5 hours, allowing 12–15 deliveries within an area or 8–10 across areas. Loading requirements and product restrictions are reviewed when quoting. SIVA Logistics does not carry oversized items, hazardous materials or animals. ## What should be ready before the driver arrives? Have orders sealed, labeled and grouped by destination before pickup. Confirm access arrangements and make sure recipients are available. Book a dedicated block 1 day ahead; for the afternoon route, request delivery before 12:00 pm, subject to space. Packaging should be finished before loading begins, rather than completed while the driver waits. Blocks run Monday to Saturday, from 8:30 am to 12:00 pm or 1:00 to 4:30 pm. Confirm the window for your orders. Photograph the protected contents and sealed package, keeping each photo linked to the right recipient. ## Frequently asked questions about packing and local delivery Confirm the price and delivery window when booking. Goods insurance is optional and paid by the customer. Request a personalized quote on WhatsApp for a block or a single delivery. Before paying, explain whether anything is fragile, provide the packed dimensions and describe any requirements at the destination so the delivery can be assessed. **How much does delivery cost for packed orders?** Message us on WhatsApp for a personalized quote in minutes. Share the areas, number of deliveries, time window, and cargo type and volume. We confirm the price before you book. Extra time and destinations outside our four areas are quoted separately, subject to availability. **How far ahead should I request pickup?** Book a dedicated block 1 day ahead. For the afternoon route, message before 12:00 pm. It runs from 1:00 to 4:30 pm and is subject to available space. **What happens if an order arrives damaged?** Report the damage through WhatsApp and keep the packaging and photos for review. Goods insurance is optional and paid by the customer. Do not assume automatic coverage; ask about the terms before shipping. **What if the package is too large or needs refrigeration?** Send dimensions and handling requirements before booking. SIVA Logistics does not carry oversized items or refrigerated cargo. If the package exceeds capacity or requires continuous refrigeration, arrange suitable transport. ### Keep reading [Delivering cakes and flowers](https://sivalogistics.com.mx/en/guides/how-to-deliver-cakes-and-flowers-without-damage) [Shipping artwork and paintings](https://sivalogistics.com.mx/en/guides/how-to-ship-artwork-and-paintings-mexico-city) [Goods insurance and delivery guarantees](https://sivalogistics.com.mx/en/guides/goods-insurance-and-delivery-guarantees) [Deliveries in Interlomas](https://sivalogistics.com.mx/en/areas/interlomas) ### Check capacity before booking Interlomas, Santa Fe, Lomas de Chapultepec and Polanco. Send dimensions, weight and handling requirements. [Ask on WhatsApp](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20Please%20check%20whether%20my%20orders%20fit.%20Area%3A%20%C2%B7%20Number%20of%20deliveries%3A%20%C2%B7%20Date%3A%20%C2%B7%20Dimensions%20and%20weight%3A) Monday to Saturday · 2 time slots ## Book your next delivery Book your next delivery with SIVA Logistics on WhatsApp: choose a 3.5-hour dedicated block, a single delivery or SIVA Personal, a driver and van by the hour. We work Monday to Saturday in Interlomas, Santa Fe, Lomas de Chapultepec and Polanco, and beyond those areas subject to availability. We send a quote that fits your deliveries, usually within minutes, before you book. [Get my delivery quote](https://wa.me/525510115292?text=Hi%20SIVA%20%F0%9F%91%8B%20I%27d%20like%20a%20delivery%20quote.%20Area%3A%20%C2%B7%20Approx.%20deliveries%3A%20%C2%B7%20Date%3A)[Call: 55 1011 5292](tel:+525510115292) Our guarantee: if we arrive late at the start of your block, that time is free 1. Message us 2. We reserve your block 3. Get an update and photo Not for refrigerated cargo, hazardous materials or oversized items ## Questions and answers (from this page's structured data) **How much does delivery cost for packed orders?** Message us on WhatsApp for a personalized quote in minutes. Share the areas, number of deliveries, time window, and cargo type and volume. We confirm the price before you book. Extra time and destinations outside our four areas are quoted separately, subject to availability. **How far ahead should I request pickup?** Book a dedicated block 1 day ahead. For the afternoon route, message before 12:00 pm. It runs from 1:00 to 4:30 pm and is subject to available space. **What happens if an order arrives damaged?** Report the damage through WhatsApp and keep the packaging and photos for review. Goods insurance is optional and paid by the customer. Do not assume automatic coverage; ask about the terms before shipping. **What if the package is too large or needs refrigeration?** Send dimensions and handling requirements before booking. SIVA Logistics does not carry oversized items or refrigerated cargo. If the package exceeds capacity or requires continuous refrigeration, arrange suitable transport.