Use rigid packaging that supports the product and prevents movement. Cakes and flowers need a flat surface, protection from stacking and suitable handling. Agree the order of stops before departure. SIVA Logistics uses an enclosed van but does not carry goods requiring refrigerated transport.
In 30 seconds
- Rigid packaging in the exact size.
- A flat surface, an enclosed vehicle and no stacking.
- Few stops: damage comes from braking and turning, not distance.
The AMVO Online Sales Study 2026 lists damaged orders at 45% among online order problems. Protecting the product starts with its packaging and loading plan.
Why do cakes and flowers get damaged in transit?
Movement, heat and handling can damage cakes and flowers during transport. Braking can shift a cake, while turns can tilt an arrangement or spill vase water. Stacking can crush boxes and petals. Secure the product, protect it from direct sun and confirm its temperature requirements before booking.
| What happens | What gets damaged | How to prevent it |
|---|---|---|
| Hard braking or a turn | The cake slides and the frosting touches the box | A box in the exact size and a non-slip base |
| Traveling tilted | Tiers shift, vase water spills | A flat surface; never on a lap or a seat |
| Heat | Frosting, cream, chocolate, dehydrated flowers | An enclosed vehicle, out of direct sun and among the first stops |
| Stacking | Crushed boxes, bruised petals | Nothing on top; your order doesn't share space with others |
| Too many hands | Knocks when loading and unloading | The same driver loads and delivers |
How do you pack a cake for delivery?
Fix the cake to a rigid board and use a tall, snug box. Keep the lid clear of decorations and place a non-slip mat underneath. Tiered cakes need internal supports to help prevent movement. Confirm whether the product requires refrigerated transport, which SIVA Logistics does not provide.
- A firm board (cake board) about 5 cm larger than the cake, stuck down with a little frosting.
- A tall, snug box: the lid doesn't touch the decoration and the cake can't slide.
- Non-slip mat under the box so it doesn't slide on the vehicle floor.
- Internal supports (straws or dowels) in cakes with two tiers or more.
- A visible label with “Fragile · this side up”, name and address.
How do you pack flowers and flower arrangements?
Support the vase with a stable box or fitted base so it stays upright. Use only the water needed, or hydrated floral foam where suitable. Protect petals without squeezing them and attach the message securely. The finished arrangement should travel upright with nothing stacked on top.
- Glass vases inside a box with dividers or a base with a cut-out.
- Hydrated floral foam instead of loose water whenever possible.
- Wrapping that protects petals without squeezing them.
- The card or message attached to the arrangement, not loose in the box.
How should the order travel in the van?
Place fragile orders on a flat surface in an enclosed vehicle and prevent sliding. Keep boxes clear of doors and do not stack anything on top. Load them in delivery order to reduce unnecessary handling. Tell the team about delicate products before the route is planned.
In a SIVA dedicated block the enclosed van carries only your orders and the same driver loads and delivers all of them. If some products are more heat-sensitive, tell us which ones when you book so we can put them among the first stops.
What should you do if an order arrives damaged?
Check the delivery photo and contact your customer promptly if an order appears damaged. Compare it with a photo taken before departure and ask what happened at handover. Then decide how to resolve the complaint. Keep both images and the receiver's name with the order record.
Tip: take a photo of the packed order before it leaves. With that photo and the delivery photo you know exactly when something happened.
Frequently asked questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Does SIVA deliver cakes and flowers?
Yes, in an enclosed van, on a flat surface and without stacking. SIVA Logistics does not transport goods requiring refrigeration. Confirm your product's temperature requirements before booking.
Do you send me a photo of how it arrived?
Yes. We send a photo of every delivery and the receiver's name. Use that record to check the handover.
How many cakes fit in a block?
It depends on the box sizes and the areas. Tell us how many orders you have and where they're going, and we'll tell you if they fit in a 3.5-hour block.
Your cakes and flowers, without sharing the van
A 3.5-hour block just for your business, with a photo of every delivery.