Guides · 16 articles
Guides to delivering without letting customers down
- 3.5 hours per block
- 550 kg payload
- 6 days, Mon–Sat
- Book 1 day ahead
These SIVA Logistics guides answer the questions a business asks before sending its orders out in west Mexico City: how to choose between an app and a dedicated service, what delivery costs, how much to charge customers for shipping, how to organize deliveries if you sell on social media, how to plan a route, how to handle an “it never arrived” and how to deliver to towers, gated communities and homes.
Practical guides to deliver better in west Mexico City.
Where should I start?
If you don't know yet how to handle deliveries, start with what last-mile delivery is and the comparison between apps and a dedicated service. If you already deliver and want to run the numbers, read what a van with driver costs and how much to charge for shipping. If you sell on Instagram or need to deliver today, go to the guides on running your deliveries. For fragile products, the holiday season, towers or gated communities, go to the guides by case and area.
Deciding how to deliver
- Basics · 6 minWhat is last-mile delivery?What it means, why it's the hardest part of shipping and what options a small business has.
- Comparison · 7 minDelivery apps vs. a dedicated delivery serviceWhen each one makes sense and what a failed delivery really costs you.
Running the numbers
- Costs · 6 minHow much does a van with driver cost per hour?What a 3.5-hour block includes and how it compares to delivering yourself.
- Online stores · 7 minHow much to charge for shipping in your online storeThree ways to charge for shipping, the real-cost formula and when to offer free shipping.
Running your deliveries
- Social selling · 7 minHow to ship orders if you sell on Instagram or WhatsAppWhat details to ask for, upfront or cash on delivery, and a message template.
- Same day · 6 minSame-day delivery in west Mexico CityThe order cutoff, afternoon route or dedicated block, and what delays a delivery.
- Routes · 6 minHow to plan a delivery routeHow many deliveries fit in 3.5 hours, how to order stops and a list template.
- Vehicles · 6 minMotorbike, car or van: what should you ship in?What each one carries well and what fits in a 3.0 m³ van.
Getting the order there in one piece
- Fragile products · 7 minHow to deliver cakes and flowers without damagePackaging, loading the van, order of stops and what to do if something gets damaged.
- Peak season · 6 minHoliday season deliveries: how to prepareNovember to January calendar, when to book and how to organize gifts and hampers.
- Artwork · 6 minHow to ship artwork and paintingsPacking, how the piece rides, sizes that fit and when to insure.
Avoiding complaints
- Proof · 6 minProof of delivery: when a customer says it never arrivedWhat proof should include, steps to resolve it and a message for your customer.
- Guarantees · 5 minDamaged or late delivery?Included guarantees, when to get goods insurance and what to ask.
Area guides
- Santa Fe · 6 minDeliveries to corporate towers in Santa FeThe five details that keep a package from getting stuck at reception.
- Interlomas · 6 minDeliveries to gated communities in InterlomasGuard booth sign-in, resident authorization and what to do if nobody answers.
- Polanco & Lomas · 6 minDelivering to homes and buildings in Polanco and LomasDoormen, household staff, which door to use and what details to ask for.
More practical guides
- Practical guideParcel carrier, courier or dedicated delivery: which fits?Compare shipping models for your volume, destinations and handling needs.
- Practical guideWhere is Interlomas, and how do deliveries work there?Understand Huixquilucan, access routes and the details needed for deliveries.
- Practical guideHire a driver or outsource your deliveries?Compare hiring responsibilities with booking delivery blocks for your business.
- Practical guideSending corporate holiday gifts in west Mexico CityPrepare recipient lists, office access and individual proof for seasonal gifts.
- Practical guideHow to pack an order for local deliveryProtect the product, label the package and prepare it for pickup.
- Practical guideDeliveries for boutiques and clothing storesOrganize clothing orders, customer details and delivery records for your store.
Your case isn't in any guide?
Tell us what you sell, which areas and how many deliveries you have. We'll tell you whether a block or the route fits better.
Book your next delivery
Book your next delivery with SIVA Logistics on WhatsApp: choose a 3.5-hour dedicated block, a single delivery or SIVA Personal, a driver and van by the hour. We work Monday to Saturday in Interlomas, Santa Fe, Lomas de Chapultepec and Polanco, and beyond those areas subject to availability. We send a quote that fits your deliveries, usually within minutes, before you book.
Our guarantee: if we arrive late at the start of your block, that time is free
- Message us
- We reserve your block
- Get an update and photo
- How much does it cost?
- It depends on areas, deliveries, time and cargo. We send your quote on WhatsApp, usually within minutes.
- How much lead time do I need to book?
- Book one day ahead. Need it today? Message us and we check availability.
- What if you arrive late?
- Time lost at the start of your block is not charged.
Not for refrigerated cargo, hazardous materials or oversized items