Confirm who may receive an order before sending it to Polanco or Lomas de Chapultepec. Building receptions, doormen and household staff may handle the handover. Collect the correct entrance and a working phone number. Keep the delivery photo and receiver's name with the customer's order.
In 30 seconds
- Polanco: doorman buildings, little room to unload and boutique receiving hours.
- Lomas: homes with several entrances; household staff or security receive.
- Always ask who can receive and which door; the photo with a name closes the loop.
How are Polanco and Lomas alike and different?
Polanco and Lomas can be combined in one block, but access arrangements differ. Polanco deliveries often involve building or boutique reception desks. Lomas addresses may require a specific entrance and an authorized household receiver. Confirm those details beforehand rather than leaving the driver to find them at arrival.
| Topic | Polanco | Lomas de Chapultepec |
|---|---|---|
| Destination type | Apartments, boutiques, restaurants, offices | Homes and some offices in Virreyes |
| Who receives | Doorman, reception or the customer | Household staff, private security or the customer |
| What takes time | Parking and unloading | Finding the right entrance |
| Key detail | Whether the doorman can receive | Which door and who receives |
How do you deliver to doorman buildings in Polanco?
Ask whether the doorman is authorized to accept the order before dispatch. If the customer wants a direct handover, confirm their availability and contact number. Record the name of whoever receives the package and keep the delivery photo. Include reception instructions on the delivery list.
- Authorization: confirm whether the doorman can receive for your customer.
- Apartment and tower: exact number, not just the building name.
- Boutiques and restaurants: respect their receiving hours.
- Hand delivery: notify the customer 10 minutes ahead so they come down.
How do you deliver to homes in Lomas?
Confirm the entrance and authorized receiver before delivering to a home in Lomas. Ask whether to use the main or service door and include a working contact phone. Those details help avoid confusion at arrival. The delivery photo and receiver's name document where the order was handed over.
- Door: main, service entrance or security booth.
- Who receives: the name of someone on staff or security if the customer won't be in.
- If nobody answers: we call the recipient's phone and message you before continuing the route.
- Gifts: if the buyer doesn't live there, let them know when it's delivered, with the photo.
Tip: in Lomas, rush hours on Reforma and Palmas are noticeable. If your delivery has a set time, request it in a dedicated block so the route is planned around it.
Details to ask your customer for
Collect the complete address, authorized receiver, correct entrance, contact phone and preferred handover arrangement. Include apartment numbers and any reception instructions in the same record. Check that the contact will answer on delivery day. This gives the driver a clear plan before reaching the building or home.
- Full address with apartment, tower or house number.
- Who can receive: the customer, doorman, reception, staff or security.
- Door or reception for delivery.
- A phone that will be answered that day.
- Whether they want to receive in person (they need a heads-up).
Which neighborhoods does each area include?
SIVA Logistics covers Polanco I to V Sección, Los Morales, Granada and Ampliación Granada. Lomas coverage includes Lomas de Chapultepec, Virreyes, Lomas Altas and Real de las Lomas. It also includes Bosques de las Lomas and Lomas de Tecamachalco. Confirm the specific address before booking.
| Polanco | Lomas |
|---|---|
| Polanco I to V Sección | Lomas de Chapultepec and Lomas Virreyes |
| Los Morales | Lomas Altas and Real de las Lomas |
| Granada and Ampliación Granada | Bosques de las Lomas and Lomas de Tecamachalco |
More detail on the Polanco deliveries and Lomas de Chapultepec deliveries pages.
Frequently asked questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Can I combine Polanco and Lomas in one block?
Yes. They're neighboring areas and one of the combinations that works best. Combining areas, 8 to 10 deliveries fit in a 3.5-hour block.
Do you leave the order with the doorman without telling me?
Only if your customer authorized it. We always record the recipient's name and send you the photo.
Does it cost more to deliver in Polanco or Lomas?
No. The dedicated block and route delivery cost the same in all four areas: Interlomas, Santa Fe, Lomas de Chapultepec and Polanco.
Deliveries in Polanco or Lomas this week?
Tell us the day and how many deliveries. We'll confirm availability and price on WhatsApp.