Request route delivery before noon for a possible same-day afternoon departure, subject to space. SIVA Logistics serves Interlomas, Santa Fe, Lomas de Chapultepec and Polanco. Book dedicated blocks one day ahead; for today, check availability on WhatsApp. Confirm availability and your recipient's access details before promising delivery to a customer.
In 30 seconds
- Order before 12:00 pm and your delivery goes on the afternoon route (1:00 to 4:30 pm), if there's space.
- With 4 or more deliveries or an exact time, book a dedicated block one day ahead.
- What delays a same-day delivery most is an incomplete address, not traffic.
The AMVO Online Sales Study 2026 lists missed delivery times at 38% among online order problems. Confirm availability before promising a same-day arrival.
What time is the cutoff for a same-day delivery?
Request same-day route delivery before 12:00 pm, subject to available space. Have the packed order, address and recipient details ready when you ask. Book dedicated blocks one day ahead; for today, check availability on WhatsApp. Confirm the available delivery arrangement before telling your customer when the package will arrive.
| If you message us… | Your delivery goes out… | Delivery window |
|---|---|---|
| Before 12:00 pm | Today, on the afternoon route (if there's space) | 1:00 to 4:30 pm |
| After 12:00 pm | On the next delivery day | Morning (8:30 am to 12:00 pm) or afternoon (1:00 to 4:30 pm) |
| One day ahead, with 4+ deliveries | In your own dedicated block | The block you book: 8:30 am to 12:00 pm or 1:00 to 4:30 pm |
Afternoon route or dedicated block?
The afternoon route can suit a few orders that need delivery that day, subject to space. A dedicated block reserves a van and driver for your business for 3.5 hours. Book that block one day ahead. Choose after checking the order count, handling needs and recipient availability.
| Your case | Option | When to request it |
|---|---|---|
| 1 to 3 deliveries that must arrive today | Afternoon route | Before 12:00 pm |
| Delivery at an agreed time (birthday, event, meeting) | Dedicated block | One day ahead |
| 4 or more deliveries on the same day | Dedicated block | One day ahead |
| Cake, flowers or another fragile product | Dedicated block | One day ahead |
Not sure which one fits? The cost-per-delivery calculator tells you in seconds whether one block is enough and what each delivery costs.
What delays a same-day delivery?
Missing recipient details and unprepared orders can delay a same-day delivery. Check apartment numbers, phone contacts and access authorization before the driver arrives. Traffic and waiting conditions also affect the route. Tell your customer the agreed delivery arrangement rather than promising an unsupported exact time.
- Incomplete address: without unit number, tower or landmarks, the driver has to call before delivering.
- Nobody answers: if the recipient doesn't respond, we check with you before leaving the order anywhere else.
- Unannounced guard booth or reception: in Interlomas gated communities and Santa Fe towers, sign-in takes time if nobody gave notice.
- Order not ready: if the order isn't ready at pickup, the route can't wait at the expense of other deliveries.
Tip: send the WhatsApp location pin along with the written address. With both, the driver gets there without phone calls.
Checklist to get your order out today
Prepare the packed order, full address, recipient contact, access authorization and payment arrangement before requesting same-day delivery. Send the request before noon for the afternoon route, subject to space. Check that someone can receive it. Confirm availability before making a delivery promise to your customer.
- Order packed and labeled with the recipient's name.
- Full address: street, building and unit number, neighborhood and landmarks.
- Recipient's name and phone (not just the buyer's).
- Guard booth or reception authorization, for gated communities or towers.
- Agreed payment: in advance or cash on delivery.
Frequently asked questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Do you do urgent deliveries in under an hour?
No. SIVA works with planned routes and blocks, not on-demand trips in minutes. For an urgent individual trip, check an on-demand provider's availability and terms. SIVA Logistics plans routes and dedicated blocks in advance.
Can I book a dedicated block for today?
Dedicated blocks are booked one day ahead. If you need to deliver today, the option is the afternoon route, requested before 12:00 pm and subject to space.
Do you deliver same day outside the four areas?
We do deliver outside Interlomas, Santa Fe, Lomas de Chapultepec and Polanco, with a separate quote, subject to availability. Send us the address on WhatsApp and we'll confirm whether it fits the day's route and what it costs.
Got a delivery for today?
Message us before 12:00 pm with the address and we'll confirm whether it makes the afternoon route.