An app suits an urgent, one-off package that can travel without special handling. Dedicated delivery suits several orders or products that need careful handling. With a dedicated block, the same driver carries your orders. You receive updates and proof of every delivery.
In 30 seconds
- An app works for one-off, urgent deliveries where the trip price matters most.
- A dedicated service fits several same-day deliveries or delicate products.
- The trip isn't the expensive part: the failed delivery and the lost customer are.
The AMVO Online Sales Study 2026 lists damaged orders at 45% among online order problems. Compare handling and delivery proof alongside the trip price. These figures describe online shopping overall, rather than a particular provider.
How does an on-demand delivery app work?
An on-demand app connects your delivery request with an available courier. The vehicle depends on the service you choose. Each order may have a different courier, and prices can change with demand. Check handling, delivery proof and support terms before sending a business order.
For a single package it works well: it's quick to order and needs no coordination. Check whether the service can meet your product's handling needs. Your business may depend on every delivery going right.
How does a dedicated delivery service work?
A dedicated service reserves a vehicle and driver for your business during an agreed block. At SIVA Logistics, that block lasts 3.5 hours. The driver collects your orders and follows the planned stops. You agree the price before departure and receive proof of every delivery.
Side-by-side comparison
Compare who handles your orders, how they travel and what proof you receive. An app assigns trips individually, while a dedicated block keeps your orders with one driver. Check how each service handles a problem. Use the table below to compare the details before booking.
| Criterion | On-demand delivery app | Dedicated service (SIVA) |
|---|---|---|
| Who delivers | The nearest available courier | The same driver for the whole block |
| Couriers per day | A different one per order | One |
| How your goods travel | Motorbike, car or van, depending on the service | Enclosed van, only your orders |
| Proof of delivery | Status in the app | Photo and name of who received it |
| If something goes wrong | App support | Your direct contact, on WhatsApp, right then |
| Price | Per trip; can vary with demand | Per block, agreed before leaving |
| Peak season | More demand, fewer couriers available | Your block booked in advance |
| Best for | 1 urgent, low-value package | 4+ deliveries, delicate product, demanding customer |
When does an app make sense?
An app can suit one urgent package that does not need special handling. It may also help outside your dedicated provider's delivery area. Check the vehicle and handling conditions before requesting the trip. For a single simple delivery, a full block may be unnecessary.
- You're sending a document or a sample, once, today.
- The product can handle a motorbike ride or a car trunk.
- The customer doesn't care how it arrives, only that it does.
- The address is outside Interlomas, Santa Fe, Lomas de Chapultepec and Polanco.
When does a dedicated service make sense?
A dedicated service suits several orders, delicate products or deliveries requiring individual proof. The same driver handles the full block and reports each completed stop. This helps with corporate gifts and customer orders needing careful handling. Compare the block price with your actual delivery needs.
- You have 4 or more deliveries on the same day in the same area.
- You sell cakes, flowers, wine, cosmetics, gifts or fragile products.
- Your customer is demanding and the delivery is part of your brand.
- You need a photo and the name of who received each package.
- A seasonal sales date is coming. You need to confirm delivery availability before accepting customer commitments.
What does a failed delivery cost?
A failed delivery can mean replacing the product and paying for another trip. It also takes time away from selling and may damage customer trust. The table uses an illustrative cake price of $900 MXN. Replace those figures with your own costs before comparing services.
| Item (illustrative example) | Cost |
|---|---|
| Replacing the damaged cake | $900 MXN |
| Second delivery | The cost of another trip |
| Your time fixing the problem | 1 to 2 hours you don't spend selling |
| If that customer bought once a month and doesn't come back | $900 × 12 = $10,800 MXN a year |
The question isn't what each trip costs, but what it costs you when one goes wrong. If a single failed delivery a month loses you a customer, the price difference of a dedicated service pays for itself.
Checklist: 6 questions to choose how to deliver
Use these six questions to compare your order volume, product needs and reporting requirements. Several positive answers suggest a dedicated service may suit your busiest days. Mostly negative answers suggest simpler trips may be enough. Check the actual costs and terms before making your choice.
- Do you have 4 or more deliveries on the same day?
- Does your product get damaged if it travels badly?
- Is your customer paying for an experience, not just a product?
- Do you need to know who received each package?
- Has an app ever cancelled or arrived late on an important date?
- Do you or your team lose hours making deliveries?
Booking questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Answered “yes” to three or more?
Book a 3.5-hour block and compare it with your next week of apps. If we're late to the start of your block, that time is free.