Collect the tower, floor, company, recipient's full name and phone before sending to Santa Fe. Also confirm receiving hours, identification requirements and the supplier entrance. These details help the driver reach the right reception. Keep a delivery photo and the receiver's name for each package.
In 30 seconds
- Send five details: tower, floor, company, full name and phone number.
- Every tower has its own access rules: registration, hours and a supplier entrance.
- For 20 or more gifts, one single list sorted by tower.
What details should you ask for before sending to a tower?
Ask for the tower, floor, company, recipient's full name and phone before dispatch. The tower and floor identify the destination inside the complex. The company helps reception contact the right office. A working phone gives the driver someone to call if access or handover changes.
| Detail | Why it matters |
|---|---|
| Tower (and complex) | Several complexes have more than one tower at the same address. |
| Floor | Reception calls the right floor or authorizes access. |
| Company | On shared floors, reception searches by company, not by person. |
| Full name | Prevents the package from going to the wrong person. |
| Phone number | If reception won't let you up, the recipient can come down. |
What usually happens at reception?
At reception, the driver follows the building's identification and supplier access rules. Some buildings contact the recipient before accepting a package or allowing entry. Confirm those requirements before departure. Agree who may receive the order and keep their name with the delivery photo.
- Sign-in: official ID of the person delivering; some towers take a photo.
- Authorization: reception calls the floor or company before letting anyone through.
- Suppliers: some buildings only accept goods through a loading dock or at certain times.
- Holding: if nobody comes down, the package may stay at reception; that's where proof matters.
Corporate gifts: how to organize 20 or more deliveries
Use one recipient list and group corporate gifts by tower. Label every package with the recipient's name, tower and floor before collection. Confirm reception rules and receiving hours for each destination. Individual delivery photos help your team match completed stops with the people on the list.
- One list (Excel or Google Sheets) with one row per recipient.
- A visible label on each package: name, company, tower and floor.
- Group by tower so the route doesn't return to the same building.
- Tell recipients the day and time window.
- Ask for individual proof: a photo and the name of who received each gift.
- Set a plan B: if someone isn't there, leave it at reception or reschedule?
Template: the list we ask you for
Use one row per recipient with name, company, tower, floor, phone and delivery notes. Add a row number to match each package to the list. Keep access instructions and receiving hours alongside the address. This gives the delivery team the information needed to plan the stops.
| # | Name | Company | Tower | Floor | Phone | Notes |
|---|---|---|---|---|---|---|
| 1 | Ana Pérez (example) | Company A | Tower B | 12 | 55 0000 0000 | Receives at reception |
| 2 | Luis Gómez (example) | Company B | Tower B | 18 | 55 0000 0000 | Call on arrival |
Common mistakes that hold up a delivery
Incomplete addresses, missing phone numbers and unconfirmed receiving hours can hold up a tower delivery. Check those details before the package leaves your business. Confirm which entrance accepts suppliers and who may receive the order. A complete list helps avoid calls and corrections at reception.
- Sending just “Santa Fe” or the name of the complex, with no tower or floor.
- Leaving out the company name on shared floors.
- Not telling the recipient they're about to receive something.
- Arriving outside the tower's supplier hours.
- Not asking for proof of who received it at reception.
Frequently asked questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Does SIVA deliver to corporate towers in Santa Fe?
Yes. We sign in at reception, follow supplier access rules and leave a photo and the name of who received each package. Santa Fe is one of our four areas.
Can you deliver gifts to several towers on the same day?
Yes, with a 3.5-hour dedicated block. We group by tower and send you individual proof. If they don't fit in one block, we'll suggest morning and afternoon.
What if the recipient isn't there?
We message you right then to decide together: leave it at reception with proof, try again later within the block or reschedule.
Have deliveries to towers in Santa Fe?
Send us your list and we'll tell you if it fits in one block. A photo and the name of who received each package.