Privacy notice

Last updated: This is a courtesy translation. The Spanish version is the legally binding one.

Data controller

SIVA Logistics, located in Interlomas, Huixquilucan, State of Mexico, is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. Contact: lore@sivalogistics.com.mx · WhatsApp +52 55 1011 5292.

Data we collect

SIVA Logistics only collects the data it needs to answer your quote and coordinate your deliveries: your name, your business name, your phone or WhatsApp number and the shipment details you share with us. We don't collect sensitive personal data or financial data through this site; payments are made by bank transfer or Mercado Pago.

  • Name, business name and phone or WhatsApp number.
  • Pickup and delivery addresses, and the recipient's name and phone number.
  • Photos of the delivered goods and the name of who received them, as proof of delivery.

We don't collect sensitive personal data or financial data through this site.

What we use your data for

Purposes necessary for the service: replying to your quote, coordinating pickups and deliveries, sending you updates and proof of delivery, and handling any questions. We don't use your data for advertising and we don't sell it.

Transfers

We don't transfer your data to third parties, except when required by a competent authority. Messages you send us on WhatsApp are also processed under that platform's policies.

ARCO rights and withdrawal of consent

You can access, rectify, cancel or object to the use of your data, or withdraw your consent, by writing to lore@sivalogistics.com.mx with your name, the right you want to exercise and a way to contact you. We reply within a maximum of 20 business days.

Retention

We keep delivery photos and data for as long as needed to handle questions about the service, and then delete them.

Changes to this notice

Any change to this privacy notice will be published on this same page, with its update date, so you know which data we use and why. If a change affects how we handle your data, we will also tell you through the same contact channel you used with us. If you have questions, write to lore@sivalogistics.com.mx or message us on WhatsApp at 55 1011 5292.

Message on WhatsApp