Confirm resident authorization before sending an order to a gated community in Interlomas. Collect the full address, recipient's name, phone and access instructions. The driver must follow the community's identification rules. Agree an alternative handover plan in case the resident cannot receive the order.
In 30 seconds
- The resident authorizes the visit before you arrive.
- Bring the full name, house or tower number and phone number.
- If nobody answers at the gate, the order stays outside: confirm first.
What does a guard booth usually ask for?
Guard booths commonly ask for the visitor's identification and the resident's name and address. They may contact the resident before allowing entry. Some communities also record vehicle details or use a visitor app. Ask your customer about their own rules before the order leaves your business.
- ID: an INE voter card, passport or driver's license of the person delivering.
- Who they're visiting: resident's name and house, lot or tower number.
- Confirmation: a call, intercom or prior authorization in an app or QR code.
- Vehicle log: license plates and, sometimes, entry and exit times.
What details should you ask your customer for before sending?
Collect the community name, street, house or apartment number, recipient's full name and phone. Ask how visitors are authorized and whether the guard booth may accept packages. Keep these details together on the delivery list. Confirming them beforehand reduces calls and waiting at the gate.
| Detail | What it's for |
|---|---|
| Name of the community | In Interlomas there are several gated communities on the same avenue. |
| House, lot or tower and apt. | The booth confirms with that, not with the street address. |
| Full name of the recipient | The booth looks up the resident by name. |
| Phone number | If the intercom doesn't answer, they can be called directly. |
| How they authorize visitors | If they use an app or QR code, they should register the delivery beforehand. |
| Can it be left at the booth? | Sets the plan B if nobody is home. |
Can the order be left at the guard booth?
Leave an order at the guard booth only with the resident's authorization. Record the guard's name and keep a photo of the package at handover. Check whether that arrangement suits the product before departure. Fragile, perishable or valuable orders may need a direct handover instead.
What if the resident doesn't answer?
Call the recipient's phone if nobody answers the intercom at the gate. If contact still fails, notify the business sending the order before deciding what happens next. Options depend on authorization and the route. The seller should approve any alternative handover or rescheduling arrangement.
- Call the recipient's phone.
- Message the business on WhatsApp with a photo at the booth.
- Decide together: booth, second attempt or reschedule.
- Leave proof of what was done.
Mistakes that hold up a delivery in Interlomas
Missing house numbers, absent authorization and unanswered phones can delay deliveries in Interlomas. Sending only the avenue address leaves the driver without a clear destination. Confirm access rules and recipient availability before departure. Give the delivery team one complete list with the details for every stop.
- An avenue address with no community name or house number.
- The resident doesn't know they're receiving something.
- Only an intercom, no backup cell phone.
- The person delivering has no official ID.
Frequently asked questions
Book a dedicated block one day ahead, or request the afternoon route before noon, subject to space. Blocks run Monday to Saturday in morning and afternoon slots. For same-day requests, check availability on WhatsApp. Confirm your areas, order count and date when booking. The answers below cover other details to check before dispatch.
How far in advance should I book a delivery?
Book a dedicated block one day ahead. For same-day requests, check availability on WhatsApp. Blocks run Monday to Saturday, from 8:30 am to noon or 1:00 to 4:30 pm. For the afternoon route, request delivery before noon, subject to space.
Does SIVA deliver to gated communities in Interlomas?
Yes. Interlomas is our home base. We show ID at the guard booth and follow the community's rules. You receive a delivery photo and the receiver's name.
Which parts of Huixquilucan do you cover?
We cover Lomas Anáhuac, Jesús del Monte, La Herradura and Bosques de la Herradura. Coverage also includes Hacienda de las Palmas, Lomas del Sol, Bosque Real and Lomas Country Club. If your address isn't listed, send it and we'll confirm.
If nobody's home, do you leave it at the booth?
Only if you or your customer authorize it. We message you right then with a photo to decide together.
Have deliveries to gated communities in Interlomas?
Send us your list with community, house and phone. We'll tell you if it fits in one block.